Terms of Service

Alchemy Collective LLC Terms of Service
Last Updated: August 20, 2024
Welcome to Alchemy Collective LLC. By accessing or using our website and consulting services, you agree to be bound by these Terms of Service (“TOS”). Please read these terms carefully.
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1. Overview
Alchemy Collective LLC, based in the State of New York, offers consulting services in the fields of Design, Data, and Growth Marketing (“Services”) as well as online content through our website. These TOS govern your use of our website and Services.
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2. Website Use
2.1 Content and Resources
The content on our website, including blog posts and resources, is provided for general informational purposes. We strive to keep the information accurate and up-to-date, but we make no warranties or guarantees of any kind regarding the accuracy, completeness, or reliability of the content.
2.2 User Conduct
By using our website, you agree to:
• Not engage in any activity that disrupts or interferes with the operation of the website.
• Not use the website for any unlawful purposes.
• Not upload or transmit any harmful or malicious software.
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3. Consulting Services
3.1 Client Engagement and Trial Period
Clients can begin with a seven (7) day trial period during which they will be granted access to a shared project management and communication platform and be matched with a consultant. If you continue beyond the trial, your selected subscription plan will be activated, and you will be billed for the first month of service. You may cancel your plan at any time during or after the trial period. If canceled, access to our Services and related documents will terminate at the end of your current billing cycle.
Alchemy Collective LLC reserves the right to extend, reduce, or eliminate the trial period at any time.
3.2 Payment Terms
All payments are determined by the subscription plan selected on our website. Payments are due at the start of each billing cycle and are non-refundable. By using our Services, you acknowledge that the trial period is provided to evaluate our Services, and therefore, no refunds will be issued.
3.3 Communication and Deliverables
Depending on your chosen subscription plan, you are entitled to a specified number of hours for synchronous communication (video or phone). Meetings should be coordinated with your consultant, who will make reasonable efforts to accommodate your availability. These communications will be tracked, and if you exceed the allotted hours, you may request additional time, which will be granted at the consultant’s discretion.
Deliverables related to our Services will be managed through the shared project management software (“Task Board”). You are entitled to request an unlimited number of edits to any deliverable, which should be approved or rejected in a timely manner.
3.4 Client Responsibilities
You are responsible for submitting task requests, providing necessary materials, and approving deliverables within agreed timelines. Failure to do so may result in delays.
3.5 Termination of Services
Either party may terminate this agreement at any time, for any reason. Termination will take effect at the end of the current billing cycle, after which your plan will not renew, and access to our Services will be terminated.
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4. Intellectual Property
4.1 Website Content
All content on our website, including text, graphics, logos, and software, is the property of Alchemy Collective LLC or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.
4.2 Consulting Deliverables
All deliverables produced during the course of providing Services will be transferred to you as your intellectual property (IP) upon completion of the project. However, Alchemy Collective LLC retains all rights to any prior intellectual property and any technology developed or utilized by Alchemy Collective in the process of creating these deliverables. This includes, but is not limited to, proprietary tools, processes, software, and methodologies. These remain the sole ownership of Alchemy Collective LLC, and the company reserves the right to use them for other purposes, including but not limited to, supporting other clients or further development of its own technology.
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5. Confidentiality
All information exchanged between you and Alchemy Collective LLC during the course of providing Services is considered confidential unless it is public information. Both parties agree not to disclose such information to third parties without prior written consent.
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6. Use of Client Information in Marketing
Alchemy Collective LLC reserves the right to use your logo, name, and likeness in our marketing materials. Any sensitive information will be redacted to protect your privacy.
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7. Dispute Resolution
Any disputes arising out of or related to these TOS, our website, or our Services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in New York, NY, and the decision of the arbitrator will be final and binding on both parties.
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8. Amendments to Terms
Alchemy Collective LLC reserves the right to amend these TOS at any time. Any changes will be communicated to you in writing and will take effect immediately upon posting to our website.
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9. Governing Law
These TOS are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.